FAQ Page

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Free postage is available on orders of £30 or over. Many of our customers add additional coffee to their regular subscription to take their order over £30. In many instances this may only mean adding one extra 200g bag, so you'll be getting more coffee instead of paying for postage. This might also allow you to adjust the frequency of your order, as your coffee order will last you longer. All of our coffee is roasted on demand, which means that no coffee will have been roasted more than 2 weeks prior to the day we send it. For reference, all of our coffee has a 6-month shelf life provided it is kept sealed and stored at room temperature, out of direct light and in dry conditions.

Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to change and click the 'Manage Subscription' button (note, if you have multiple products in your subscription, you will need to repeat this process for each product). Click the arrow on the 'DELIVERY SCHEDULE' section. Choose your preferred frequency and select UPDATE. Note: Check that when you change the frequency, it doesn't automatically change the next delivery date - depending on what you are selecting, it will do this occasionally. Make sure that you do the same process for any other products on your subscription.

Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to change and click the 'Manage Subscription' button. Note the DELIVERY SCHEDULE in weeks or months here before moving to the next step. Select the existing subscription 'Product' by clicking on it. Scroll down and click 'SWAP PRODUCT'. Choose the product you'd like to change to, click 'SELECT'. Ensure that the 'frequency' matches the existing subscription delivery schedule which you noted. Choose the quantity and the weight. Click 'SWAP PRODUCT'.

Please contact us with a note of the email address you will be changing and the new email address.

Login to your account. Go to 'Manage Your Subscription'. Note the details for your existing subscription including the next delivery date, the payment card and the frequency of the subscription (and if that is in weeks or months). On the SUBSCRIPTION page, click the black 'ADD A PRODUCT' button. Search for the name of the product you want to add. Click 'Select' under the chosen product. Update the quantity, ensure that the 'Subscribe' is highlighted and that 'One-time' is not. Make sure that you match the frequency, payment method and delivery date to the existing subscription. Click 'ADD PRODUCT'. To check that the products will be delivered together, go to 'DELIVERY SCHEDULE'.

Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to change and click the 'Manage Subscription' button. Under 'VARIANTS' choose the format you'd like to change your product to and click 'UPDATE'. If you have multiple products within your regular order, you will need to repeat this process with each product.

Please contact us with a note of your name and the email address associated with your subscription account and we will arrange this for you.

To cancel future automatic orders under a coffee subscription, Login to your account, go to 'Manage your subscription', select the subscription you want to cancel (you may need to repeat this process for each product if there are multiple products within the subscription) and click the button 'Manage Your Subscription' next to the product you are cancelling. Scroll to the bottom of the page and on the left hand side there is a link which reads 'CANCEL SUBSCRIPTION'. Click this link. It will come up with an option to pause your subscription, but to cancel click 'CANCEL'. Follow the instructions here until it returns to the original screen. It should now read 'REACTIVATE' next to the cancelled subscription. You may reactivate at any time.

Login to your account. Go to 'Manage Your Subscription'. Note the details for your existing subscription including the next delivery date and the payment card. On the SUBSCRIPTION page click the black 'ADD A PRODUCT' button. Search for the name of the product you want to add. Click 'Select' under the chosen product. Update the quantity, ensure that the 'One-time' is highlighted and that 'Subscription' is not. Make sure that you match the payment method and delivery date to the existing subscription. Click 'ADD PRODUCT'. To check that the products will be delivered together, go to 'DELIVERY SCHEDULE'.

No problem! You will need to cancel your subscription product(s) which will stop the subscription. Then choose the 'One-Time Order' price each time you're ready to place a new order. Note: when you buy a coffee subscription, you save up to 10% off the price, so you will pay the higher price for a non-subscription order. Please note that you can manage a subscription at any time, including cancelling, pausing, re-activating, moving dates and changing products.

Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to skip. Scroll down and click the 'SKIP SHIPMENT' button. The system will tell you the amended delivery date. Click SKIP. Note: If you order more than one product, you will need to repeat this process for each product in your regular order.

First of all - can we just say that we FEEL for you! This is clearly a coffee emergency! Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to order immediately. Click the 'Manage Subscription' button . Click the arrow in the 'Next Charge Date' section. Click ORDER NOW. If you have multiple products in your regular order, you'll be prompted to choose if you'd like to SHIP ALL PRODUCTS which will place the order for all products at the same time, OR if you'd like to 'SHIP JUST SUBSCRIPTION' which will be the product you've selected ONLY. Note, if you usually enjoy free shipping and you select 'SHIP JUST SUBSCRIPTION' and the value is less than £30, you will be charged shipping for your order. We will do our very best to get your coffee winging its way to you as soon as we possibly can!

Login to your account and go to 'Manage Subscription', then go to 'Payment Methods' on the menu. You can view the credit card information by clicking the dropdown arrow next to the card summary. Check the 'Associated Subscriptions' to check that this is the correct card for your current subscription. To enter new credit card information, click 'EDIT', then click 'SEND UPDATE EMAIL' and follow the instructions on the email received (you may need to check your junkmail just in case).

Free postage is available on orders of £30 or more. For orders under £30, postage will be charged at our normal shipping rates. If you have applied a discount which reduces the total cost in addition to the subscription discount, this may have taken you under the £30 minimum. We often recommend that customers consider adding enough additional coffee to their subscription order (200g bag for example) to get free postage. Lots of our customers prefer paying for coffee instead of postage!

Enter your login information here. If you have forgotten your password, click 'forgot your password?' which will send you an email for resetting your password (if you don't find this in your inbox, please check your junkmail folder in the first instance). Follow the emailed instructions. If you do not receive an email from us and you have confirmed that this has not gone to your junkmail folder, you may have signed up with a guest account. In this instance, please contact us for further support.

In the first instance, please check your junkmail as sometimes the emails can end up there. However, if you don't have the email in your inbox or junk folders, this may mean that you have signed up for a coffee subscription using a guest account. In this instance, please contact us for further support.

To cancel future automatic orders under a coffee subscription, you will need to login to your account (if you have problems logging in you may have ordered your subscription under a guest account - in this instance you will need to contact us directly), go to 'Manage your subscription', select the subscription you want to cancel (you may need to repeat this process for each product if there are multiple products within the subscription) and click the button 'Manage Your Subscription' next to the product you are cancelling. Scroll to the bottom of the page and on the left-hand side there is a link that reads 'CANCEL SUBSCRIPTION'. Click this link. It will come up with an option to pause your subscription, but to cancel click 'CANCEL'. Follow the instructions until it returns to the original screen. It should now read 'REACTIVATE' next to the cancelled subscription. You may reactivate at any time.

There is more than one reason why this may be happening. You may have different payment cards set up for two or more of the products you regularly order. They may have different frequency dates (for example, one may have a 1 month frequency, the other may have a 4 week frequency). The payment card, frequency and next delivery date need to match for all products in the regular order. Contact us if you've been notified of two separate deliveries for orders you have been expecting to receive together.

Unfortunately, we are unable to set up your coffee subscription, as the process requires you to enter your credit card information, and for security reasons, we don't want you to send us this information by email etc. If you are having trouble setting up a subscription, here are some step-by-step instructions.

When you place your order from the product page, there is an option to select 'one-time purchase'. If you have found that you've been set up with a subscription you don't want, you can cancel this at any time. However, when you subscribe to automatically receive a product, you will save up to 10% off the price. Please note that you can manage a subscription at any time, including cancelling, pausing, re-activating, moving dates and changing products.

Check that the payment card on our records is still valid. To do this, login to your account and go to 'Manage Subscription', then go to 'Payment Methods' on the menu. You can view the credit card information by clicking the dropdown arrow next to the card summary. Check the 'Associated Subscriptions' to see which (if any) subscriptions apply to this card. If you need to enter new credit card information, click 'EDIT', then click 'SEND UPDATE EMAIL' and follow the instructions on the email received (you may need to check your junkmail just in case).

Please check your junkmail folder in the first instance. If you still haven't had a confirmation email from us within 15 minutes of giving us your email address, please contact us using live chat, or via info@owenscoffee.com - let us know that you've checked the junkmail folder and we will be happy to assist you.

Please contact us with a note of your full name and the email address you used to place your original order, and we will be happy to help!

Please contact us with a note of your full name and the email address you used to place your original order, and we will aim to help!

Please contact us with a note of your full name and the email address you used to place your original order, and we will aim to help!

This is either because of a duplicate order or because a regular subscription may have been ordered in error. Please contact us with a note of your full name and the email address you used to place your original order, and we will be happy to help.

Please contact us with a note of your full name and the email address you used to place your original order, and we will be happy to help.

If this is a one-time order, please contact us with a note of all of the following information: Your full name, your email address, delivery address, the product(s) you would like to order (include quantity, size/weight/colour, bean format (whole bean/medium ground/fine ground). We will send you an invoice and once this invoice is processed, your order will be despatched. If this is for a subscription product, please note that we can't set this up for you (you will need to request you to include payment details and due to privacy, this isn't possible). If you would like help setting up a subscription order, please follow these steps.

When you set up a subscription, you will save up to 10%. Spend £30 or more for free delivery. Subscribe to our newsletter for special offers. Sign up for an account to join our Green Rewards program and earn 'Green Beans' for discounts.

Click here for details of how to redeem your Green Rewards.

You can check the number of Green Beans you've collected under your Green Rewards programme at any time. Click on the green button on the home page screen (will be a green button with a white gift parcel icon on mobile devices or the same icon with the text 'Owens Green Rewards' on desktop). The number of Green Beans will be displayed at the top of the page / pop up.

When you claim a reward against your subscription, you will be given a code. This code must then be applied to your subscription. Follow these step-by-step instructions to find out how to apply your code.

The first thing to do is to check if the discount code you redeemed was for one off purchases, or for coffee subscriptions. There are different codes for each. If you've selected an incorrect code or if the code simply isnt' working, please contact us via live chat, email us on info@owenscoffee.com or call us and we will be happy to help.

When you redeem your green beans, you are given a code to enter at checkout OR to enter under your coffee subscription dashboard. If the code wasn't entered prior to the order processing, it won't have been applied, however, you will still be able to use the code on a future order. If you did apply the code, please contact us and we will be happy to help.

Please contact us with your full name and email address, and we will be happy to help.

Have you set up an account with us? If you order with a guest account, this will not automatically give you Green Beans. To set up a customer account with us and earn Green Beans, register here. Have you got multiple email addresses? It may be that your Green Rewards account uses a different email to the one you've placed your latest order with. If this is the case, or if there appears to be an error, please contact us with any relevant email addresses and we will be happy to help.

Login to your account . There is a primary address displayed on the left-hand side. To change this address or to add another one, click on the 'View Addresses' link below the primary address displayed. From here, you can edit, add and/or delete any addresses which you have previously used. For subscription customers: You will also need to check the delivery address recorded on your subscription. When you are logged in, go to 'Manage Subscription', then go to 'Shipping Addresses' on the menu. Select the address which relates to the correct payment method by clicking on the dropdown arrow next to it, and check that the subscription product(s) is correct under the 'ASSOCIATED SUBSCRIPTIONS' section. Click 'EDIT SHIPPING ADDRESS' and enter the correct details, then click SAVE.

Spend £30 or more in a single order for free postage, which will automatically be applied. This includes subscription orders of £30 or more.

Delivery charges are listed in our shipping policy.

Delivery times vary based on the order day and time. Refer to our shipping policy for details.

We deliver throughout the UK including Channel Islands, IOM, IOW, Jersey & Guernsey (including Sark & Herm). We don't currently deliver outside of the UK.

Click and Collect is available from our Roastery in Ivybridge. Select Local Pick Up at checkout.

Please contact us with a note of your full name and the email address you used to place your original order, and we will be happy to help.

You can pay by Visa, Mastercard, American Express, Paypal, Shop Pay, Apple Pay, Diners Club, Discover, Maestro, and Union Pay.

Please contact us with a note of your full name and the email address you used to place your original order, and we will be happy to help.

Check the bag for our team's recommended recipes.

We sell our coffee in 200g or 1kg bags. Select the weight and quantity of coffee on the product page using the dropdown boxes.

All of our coffees are available to purchase either as whole beans or ground.

We recommend 15-20g per drink. For example, 2 coffees per day would be 30g to 40g per day. A 200g bag lasts 5 to 7 days. A kilo bag lasts approximately 1 month.

Choose whole beans if you have a grinder. Medium ground is suitable for Cafetiere, V60, AeroPress, and Filter Machine. Fine ground works best for Espresso Machine and Moka Pot.

Our coffees are roasted at different levels: light, medium, and dark. Each coffee has its own flavour notes listed on the product. If you're unsure of your preference, try our Organic Discovery Pack with three coffee tasters.

Our coffee is roasted on demand and is sent within 2 weeks. It has a 6-month shelf life provided it remains sealed and is stored in a dry, dark place at room temperature.

The company has been established since 2010. All of our coffees are 100% Organic and Fairtrade certified. Read our customer reviews here.

Our courses and masterclasses are great for a gift, and even better for coffee lovers like you! We run several courses and they all repeat regularly throughout the year. Here's a guide to choosing the best one for you.

We regularly add dates for experiences, masterclasses and tours. The best way to keep on top of new dates is to sign up to our newsletters and/or follow us on Facebook or Instagram.

After you have placed your order, contact us, ensuring you give us your order number and details of the message you would like to include. Please note that we cannot guarantee that we will receive a message on time to notify our team, and we advise calling our team if this is important.

Please contact us with a note of the full name of the person who purchased the gift card (and their email address if you have this) and a note of the last four digits of your gift card.

Use our live chat system for assistance, or contact us via phone or email at info@owenscoffee.com