Login to your account here. Go to 'Manage Your Subscription'. Choose the product you'd like to change and click the 'Manage Subscription' button. Note the DELIVERY SCHEDULE in weeks or months here before moving to the next step. Select the existing subscription 'Product' by clicking on it. Scroll down and click 'SWAP PRODUCT'. Choose the product you'd like to change to, click 'SELECT'. Ensure that the 'frequency' matches the existing subscription delivery schedule which you noted. Choose the quantity and the weight. Click 'SWAP PRODUCT'.

Please contact us with a note of the email address you will be changing and the new email address.

Login to your account. Go to 'Manage Your Subscription'. Note the details for your existing subscription including the next delivery date, the payment card and the frequency of the subscription (and if that is in weeks or months). On the SUBSCRIPTION page, click the black 'ADD A PRODUCT' button. Search for the name of the product you want to add. Click 'Select' under the chosen product. Update the quantity, ensure that the 'Subscribe' is highlighted and that 'One-time' is not. Make sure that you match the frequency, payment method and delivery date to the existing subscription. Click 'ADD PRODUCT'. To check that the products will be delivered together, go to 'DELIVERY SCHEDULE'.

To cancel future automatic orders under a coffee subscription, Login to your account, go to 'Manage your subscription', select the subscription you want to cancel (you may need to repeat this process for each product if there are multiple products within the subscription) and click the button 'Manage Your Subscription' next to the product you are cancelling. Scroll to the bottom of the page and on the left hand side there is a link which reads 'CANCEL SUBSCRIPTION'. Click this link. It will come up with an option to pause your subscription, but to cancel click 'CANCEL'. Follow the instructions here until it returns to the original screen. It should now read 'REACTIVATE' next to the cancelled subscription. You may reactivate at any time.

Login to your account. Go to 'Manage Your Subscription'. Choose the product you'd like to skip. Scroll down and click the 'SKIP SHIPMENT' button. The system will tell you the amended delivery date. Click SKIP. Note: If you order more than one product, you will need to repeat this process for each product in your regular order.

Login to your account and go to 'Manage Subscription', then go to 'Payment Methods' on the menu. You can view the credit card information by clicking the dropdown arrow next to the card summary. Check the 'Associated Subscriptions' to check that this is the correct card for your current subscription. To enter new credit card information, click 'EDIT', then click 'SEND UPDATE EMAIL' and follow the instructions on the email received (you may need to check your junk mail just in case).

Please contact us with a note of your name and the email address associated with your subscription account and we will arrange this for you.

Login to your account. Go to 'Manage Your Subscription'. Note the details for your existing subscription including the next delivery date and the payment card. On the SUBSCRIPTION page click the black 'ADD A PRODUCT' button. Search for the name of the product you want to add. Click 'Select' under the chosen product. Update the quantity, ensure that the 'One-time' is highlighted and that 'Subscription' is not. Make sure that you match the payment method and delivery date to the existing subscription. Click 'ADD PRODUCT'. To check that the products will be delivered together, go to 'DELIVERY SCHEDULE'.

Enter your login information here. If you have forgotten your password, click 'forgot your password?' which will send you an email for resetting your password (if you don't find this in your inbox, please check your junkmail folder in the first instance). Follow the emailed instructions. If you do not receive an email from us and you have confirmed that this has not gone to your junkmail folder, you may have signed up with a guest account. In this instance, please contact us for further support.

When you claim a reward against your subscription, you will be given a code. This code must then be applied to your subscription. Follow these step-by-step instructions to find out how to apply your code.

We recommend 15-20g per drink. For example, 2 coffees per day would be 30g to 40g per day. A 200g bag lasts 5 to 7 days. A kilo bag lasts approximately 1 month.

Choose whole beans if you have a grinder. Medium ground is suitable for Cafetiere, V60, AeroPress, and Filter Machine. Fine ground works best for Espresso Machine and Moka Pot.

Our coffee is roasted on demand and is sent within 2 weeks. It has a 6-month shelf life provided it remains sealed and is stored in a dry, dark place at room temperature.

Delivery charges are listed in our shipping policy.

Delivery times vary based on the order day and time. Refer to our shipping policy for details.

We deliver throughout the UK including Channel Islands, IOM, IOW, Jersey & Guernsey (including Sark & Herm). We don't currently deliver outside of the UK.

Click and Collect is available from our Roastery in Ivybridge. Select Local Pick Up at checkout.