Shipping policy
UK DELIVERIES
We do not currently despatch our products outside of the UK.
Delivery times are for in stock items only.
Free Shipping for orders over £30
Free shipping applies automatically to orders over £30. These orders will be sent via Royal Mail Tracked 48.
For listings indicating that postage has been included, this postage charge has been included in the price, regardless of the value of the product (e.g. Discovery Packs, BOOM Awards Packs, 3 and 6 month Gift Subscriptions). In this instance, the value of these postage charges will not be adjusted/removed when orders are over £30, however, they will count towards the total order value.
When your order is despatched you will receive a notification to your email address with tracking details and, depending on the service, options for delivery.
Christmas & New Year order cut offs and delivery information: Please visit this page
Shipping Rates:
Our shipping rates are as follows (prices inclusive of VAT where applicable):
| Royal Mail Tracked 48 | £3.75 |
| Royal Mail Tracked 24 | £4.55 |
| DHL Next Day | £8.50 |
Same Day cut-off times for Royal Mail deliveries:
Royal Mail-delivered orders must be received before 3pm to be processed on the same day (Monday to Friday only - if your order is placed over the weekend or on a UK Bank Holiday, it will be processed on the next available working day).
If your order is placed later than 3pm, your delivery may not be processed until the next working day. 24 hour / 48 hour delivery times apply from the date your order is dispatched. Please note that during busy periods, these delivery times cannot be guaranteed and we recommend allowing extra time where possible.
Royal Mail Tracked 48
This service aims to deliver most items within 2 working days, please note this is an aim and not a guarantee. The following exceptions apply and may take longer:
BT, HS, KW, PA20, PA28-PA38, PA41-PA49, PA60-78, PA80 PH30, PH41-44, TR21-25, ZE, JE, GY, IM, KA27, AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE postcodes
Royal Mail Tracked 24
This service aims to deliver most items within 1 day, please note this is an aim and not a guarantee. The following exceptions apply and may take longer:
HS, KW15, PA20, PA28-PA38, PA41-PA49, PA60– PA78, PA80, PH30, PH41, PH43, TR21-25, ZE, JE, GY, IM, KA27 KW16-17, PH42, PH44, AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE postcodes
Royal Mail Sunday Delivery
If your item is eligible for Sunday delivery, the following postcode exceptions apply and may not be delivered on Sunday:
AB, BT, DD9-11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO31-41, TD5-15, TR21-25, AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE.
Cut-off times for courier deliveries:
Courier-delivered orders must be received before midday (Monday to Friday) to be processed on the same day.
If your order is placed later than midday, your delivery may not be processed until the next working day. 24 hour / 48 hour delivery times apply from the date your order is processed.
We process/post orders on weekdays only. If your order is placed over the weekend (or on a UK Bank Holiday), it will be processed on the next available working day.
During peak mail-order periods (e.g. After Bank holidays, the Christmas period etc) deliveries may be extended slightly, although every effort will be made to despatch as soon as possible.
