Refund Policy

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Owens Coffee, Unit 3 Endsleigh Park, Ivybridge, PL21 9JL. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and please provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and arrange a time for collection with you.

Consumable goods

Whilst we want you to be delighted with your order, as coffee is a consumable item we will only replace or refund coffee if it is faulty or damaged in any way. If unsatisfied with your order, please contact us within 24 hours of delivery on 0800 879 9791 Monday to Friday 0900 -1700 or by email at orders@owenscoffee.com.